Return and refund policy

Your satisfaction is important to us. Prive Shop offers a return and refund policy under the following conditions:

Return Eligibility

  • Customers may request a return within 7 days of receiving the product.

  • Requests submitted after 7 days of delivery will not be accepted.

Return & Exchange Processing Time

  • Returns and exchanges are processed within 10 business days after we receive the returned item.

Return Conditions

To be eligible for a return, items must:

  • Be unused, unwashed, and in original condition

  • Include all original packaging, tags, and labels

  • Not be damaged due to misuse or customer error

Refund Process

  • Once your return is approved, refunds will be issued within 5–10 business days.

  • Refunds will be sent back to the original payment method used during checkout.

  • Processing time may vary depending on your bank or payment provider.

Non-Refundable Items

Returns and refunds will not be accepted if:

  • The item shows signs of use, damage, or alteration

  • The return request is made outside the allowed return window

  • The product was damaged due to improper handling by the customer

How to Request a Return or Refund

To initiate a return or refund, please contact us with your order number and reason for return:

Our support team will guide you through the next steps.